Returns & Exchanges
At Gemini Jewels, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and original-condition jewelry. If your piece isn't a perfect match, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the jewelry in its original velvet pouch and box, ensuring all security tags are intact and the item is securely padded for transit.
Print and Attach Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing